NIST800-PM-26 PM-26 Complaint Management
NIST800-PM-26 in NIST SP 800-53 Rev 5 (NIST SP 800-53 Rev 5, Release 5.2.0). All NIST SP 800-53 Rev 5 controls held. Open NIST SP 800-53 Rev 5 on the standards site.
The control as we hold it
PM-26 Complaint Management. Implement a process for receiving and responding to complaints, concerns, or questions from individuals about the organizational security and privacy practices that includes: a. Mechanisms that are easy to use and readily accessible by the public; b. All information necessary for successfully filing complaints; c. Tracking mechanisms to ensure all complaints received are reviewed and addressed within [Assignment: organization-defined time period]; d. Acknowledgement of receipt of complaints, concerns, or questions from individuals within [Assignment: organization-defined time period]; and e. Response to complaints, concerns, or questions from individuals within.
Reviewed and closest counterparts in the other frameworks
Reviewed rows come from a released pair; a closest match is the nearest held text and is not a reviewed row.
SOC 2
- SOC2-P8.1 P8.1 Inquiries, complaints, disputes and compliance monitoring (closest match)
What an auditor commonly asks for
General guidance for this control area (domain: PM - Program Management), in our words, not a statement of the standard and not binding on an assessor.
- the information-security program plan
- the program oversight records