SOC2-P8.1 P8.1 Inquiries, complaints, disputes and compliance monitoring
SOC2-P8.1 in SOC 2 (the AICPA 2017 Trust Services Criteria with the revised points of focus). All SOC 2 controls held. Open SOC 2 on the standards site.
The control as we hold it
P8.1 Inquiries, complaints, disputes and compliance monitoring. A process receives, handles, resolves and reports back on questions, complaints and disputes raised by individuals and others, compliance is monitored periodically, and corrections for identified deficiencies are made promptly. Points of focus: data subjects know how to contact the organisation; a process addresses inquiries, complaints and disputes; each complaint's resolution is documented and communicated; compliance with privacy objectives is reviewed, documented and reported to management with remediation plans for problems; instances of non-compliance are documented, reported and corrected or disciplined promptly; and.
Reviewed and closest counterparts in the other frameworks
Reviewed rows come from a released pair; a closest match is the nearest held text and is not a reviewed row.
NIST SP 800-53 Rev 5
- NIST800-PM-26 PM-26 Complaint Management (closest match)
What an auditor commonly asks for
General guidance for this control area (domain: P - Privacy), in our words, not a statement of the standard and not binding on an assessor.
- the privacy notice and its change log
- the consent and preference records
- the data-subject request log with resolution
- the retention and disposal records